FREQUENTLY ASKED QUESTIONS

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YES!  ALL of our services, with a minimum of $499, up to $25,000, can be financed to qualifying applicants!  This means, for example: a new minisplit - fully installed, turnkey - in your garage, shop, office, etc. OR a Google Home camera and doorbell system, and much, MUCH more!  Visit our FINANCING tab for details.

YES!  Weekend air conditioning and "light electrical" services - weekend rate applies - are available on most weekends.  

Fridays 5 pm to 7 pm, and Saturdays & Sundays 10 am to 7 pm.  

512-734-5499*

(*Our weekend line is NOT monitored during regular business/weekday hours.  Please call 512-556-6818 during regular/weekday service hours; likewise, 512-556-6818 is NOT monitored during weekend service hours.)

YES!  View any of our galleries for examples, or come by our office to see it in person!

YES!  Follow us on social media - click any of the homepage links - Facebook, Instagram, TikTok - and follow us for the latest specials, news, and promotions!  We occasionally offer exclusive discounts depending on services.  

YES!  We usually keep a variety of sizes in stock; when low in stock or not in stock, delivery is usually only DAYS from order to receipt.  Call/text/email for pricing and availability.

YES!  Call/text/email for a custom quote (we need to know your name, co-op power provider, physical address - or lot number if an address has not yet been assigned , and email address or text-capable cell phone number) to offer you a custom quote.  We usually include outlets at the pole in our package pricing.   

YES!  Feel free to send a plan set, rendering, or (a hand-sketch on a napkin!)   Contact us for a meeting at your build site or to discuss ideas.  Though options may be limited to add features to existing buildings, we have extensive experience in the best practices to do so, through many years of experience of what has and HAS NOT worked out well, and we can suggest pros and cons for a variety of scenarios.

DO compare apples to apples!  What tonnage or BTU?  What SEER2 rating?  Variable speed, single-stage, 2- or more - stage?  Does our estimate include anything another company's does not, or does theirs?  Do other estimates include haul-off/disposal of existing equipment same day?  Does the estimate indicate timeframe of delivery/installation/up-and-running time?  Do they include FRESH AIR INTAKE for new construction systems?  What upgrade options are included, or available, if any?  Do we, or they, offer any discounts?  What about a return visit, a condensate pump, a new thermostat, etc?  Did you indicate to all vendors that you would be using spray-foam insulation (did they ask?), that you expect high occupancy, or will have vaulted ceilings?  Space-allowing, we can usually offer MULTIPLE options for air conditioning from the most cost-efficient to the most energy-efficient, to the most features depending on what our CUSTOMER'S focus is!  These are the most common factors of price variation.  

ARE YOU LICENSED TO DO THIS?

A license is not required in the State of Texas to clean ducts.  BUT our Texas Air Conditioning and Refrigeration Contractor License, governed by Texas Department of Licensing and Regulation, allows us to go much further in this scope and disassemble/inspect/diagnose/reassemble ANY part of the air conditioning system we deem necessary in order to get into all of the areas we need to!  If a duct cleaning service is advertising online or on social media, you may ask them which licenses or certifications allow them to extend to you all the services you’re looking for! Our license number is TACLB107973E and can be verified at www.tdlr.texas.gov

I RECEIVED A COUPON IN THE MAIL OR I SAW A LESS EXPENSIVE SERVICE ON FACEBOOK, WHY DO YOU CHARGE MORE?

See our post just above…check for a license! Check for bait and switch type marketing, read the fine print; how many rooms are included, how many ducts are included? Is it vacuum-only (meaning no contact is made, just a vacuum attached)? Do they disinfect (and with what? Is the formula, if they use one, EPA approved?) Are the registers/grilles vacuumed as a part of the service? Could they legally inspect/repair ductwork if needed, or would you have to contract a different (licensed HVAC) company to repair or complete items that would already be included in our package?  Do they list a company name and phone number, or is everything "Private Message"?  

WHAT IS *NOT* INCLUDED?

See our brochure and tiers for details of what IS included, and some add-ons to add to base cost! Here, we can tell you what is NOT included: 

· Ceiling cleaning (more of a cosmetic issue) 

· Pest control

· Mold MITIGATION/REMOVAL 

· We would require you mitigate mold with an environmental clean-up company FIRST, and/or have an exterminator mitigate infestation before our arrival.

· Items not included on the tier you’ve chosen

CAN ANY DUCT / EVERY DUCT BE CLEANED?

Unfortunately, the answer is NO. Some ductwork is ripped, torn, or deteriorated and if we make contact, we could further damage or destroy it in in current condition. Also if determined be of an age or era from which insulation materials and standards have drastically changed during that time and wear can result in air leakage, we may recommend replacement; HOWEVER, some hard/rigid duct can last far longer and can still be safely and effectively/efficiently cleaned. 

HOW IS MY SYSTEM CLEANED AND DISINFECTED?

We use mechanical agitation with rotary-type attachments with bristles or flares specifically designed for use on your type of duct (either hard/rigid or flexible) and make actual contact with the build-up IN and OUT, all the while a HEPA vacuum is running, run through TWO HEPA filters, to a HEPA bag. Finally, we use EPA-registered disinfectant called Bioesque; it is a sustainable botanical formula with strong antimicrobial and cleaning ability. It is SAFE TO USE around humans – including children, pets, and poses no harm to pregnant or nursing women. 

HOW SHOULD I PREPARE? Prior to our arrival:

· Prepare yourself/your household for the air conditioning system to be off for a period of 4 hours (far fewer in most cases but we must prepare for any scenario). Note by calendar date whether that period of time chosen could be during usual extreme heat or cold. 

· Please move breakables and dinnerware/serve ware/pet bowls out from under every air register, please move every reasonably mobile piece of furniture (chairs, baskets, ottomans, etc.) out from under and/or out of the path that leads vent to vent. Please clear a 2’ path to every room with an AC vent and on the way to every return air grille; we will need to go in EVERY room with a supply vent. This step is essential as we are released from liability for damages to property as we MUST have space to work.

· Please ensure there is at least one available/accessible outlet indoors for our use. Please keep pets outdoors or crated or otherwise located where they cannot come in contact with us or any of our equipment. (Although the Bioesque we’ll use is contact-safe, it should not be ingested by an eager pet.) The most effective way to prevent this is to keep pets secured, and minor children, out of each workspace and away from our equipment – and our technicians – the entire time. Worth mentioning – we’ll be on a ladder and have a cord run through the home most of the time, removing pets and monitoring children ensures the safety of all parties!

· Shut down (power down) and close the top – if applicable – on electronics in each room our technicians will access. 

WHEN IS PAYMENT DUE?

Payment is “due upon receipt” of invoice, which means due immediately after services rendered, as we would either present hardcopy invoice or transmit electronically to you immediately when done. (See below for more info).  Payment is then due immediately, either by check, cash (our technicians do not carry change!) or by debit/credit/ACH before the visit is considered complete.

WILL DUCT CLEANING REDUCE MY ENERGY BILL?

If air ducts are severely impeded by dust/debris, airflow will be reduced/energy bill could be higher. (We are not able to quantify this for you due to the number of variables needed to determine this, but we CAN tell you airflow in your HVAC system IS a contributing factor to energy bill.) 

SHOULD MY HOME BE LESS DUSTY AFTER THESE SERVICES, THEN AFTER THE RESIDUAL DUSTING/VACUUMING FROM ABOVE QUESTION?

That depends on the source of your dust! In most cases a system that used to streak dust/ soot across ceiling and vent covers should notice a vast improvement. 

DO I/ MY FAMILY/ MY PETS HAVE TO LEAVE WHILE YOU CLEAN?

That depends on your temperature discomfort tolerance and noise tolerance! It will be only as loud as a vacuum (but running for the full length of each duct) and we will have your air conditioning system turned OFF during the process. Consider sensitive ears, small children, and pets as well, we find indoor pets DO NOT tolerate the noise level well and can put them under a high level of stress.  If you do decide to vacate, you or an adult household member must first be present upon our arrival AND you must make prearrangements for payment before you leave (this can also be done before we visit, then any extra or “a la carte” services elected outside of your chosen tier/packaged after our arrival can be charged on a separate transaction). You must leave specific instructions with technician how to reenter your home when they vacate to retrieve items from their vehicle, or you must allow a door to remain open or unlocked for the entirety of our service. You must also leave specific instructions with our technician for how to secure your home upon our departure if you are not present when service is complete. Payment is “due upon receipt” of invoice, which means due upon completion, as we would either present invoice or transmit electronically to your location immediately when done.) If anyone elects to stay, we require at least one adult – 18 or older – to be present. 

HOW LONG WILL THIS TAKE?

We ask that you set aside half of a business day, or 4 hours; however, there are several contributing factors - including, but not limited to: 

· Size of a home/number of AC systems/number of openings (registers/ducts)

· Type of system (all-electric/heat pump or gas heat)

· Extent of – and type of – residue and inner coating we’re removing

· Tier you’ve chosen (I.e., will we be cleaning/disinfecting your drain pan, disassembling your air handler or furnace, etc.)

· Add-ons recommended – and opted for – during our visit

WILL THERE BE RESIDUAL DUST IN MY HOME AFTER YOUR SERVICES?

YES. Though we WILL place protective covering within a limited radius as we move room to room and we WILL clean up after ourselves, you may notice during the first 24 to 48 hours that there is an increase in household dust, since we are disturbing areas that may have gone untouched for many years. You SHOULD plan a thorough dust and vacuum every 24 hours after our services until you see a return to the usual level. 

HOW OFTEN SHOULD DUCTS BE CLEANED?

Unless you have an underlying problem that would continuously dirty your ducts (we can recommend mitigation steps and/or suggest and conduct repairs to a variety of issues – duct replacement, register replacement if they’ve been paint-worn or rusted) you should consider duct/vent cleaning only on an “as needed” basis. If your coil needs to be cleaned and you opt NOT to, be aware that you are circulating “whatever is on the coil” back through your just-cleaned ducts AND a duct-cleaning-only company cannot legally do such work with a Texas Air Conditioning and Refrigeration Contractors License! You may also opt for us to return annually or every 6 months to distribute disinfectant through your return air to all ducts; a process of only MINUTES at a reduced cost. 

SHOULD MY INDOOR AIR QUALITY (IAQ) IMPROVE AFTER DUCT CLEANING?

Generally, yes BUT………don’t underestimate the impact of carpet and upholstery/drapery on indoor odors and quality. It’s important to remove trapped contaminants at all sources. We would suggest duct cleaning be JUST ONE ASPECT of addressing overall improvement. Have you/a former tenant/ former homeowner ever smoked in the home, is there/has there been excessive pet hair/ pet dander shed? Just a few factors to consider. 

WHAT IF YOU DAMAGE MY FLEXIBLE DUCTWORK?

We will inspect for visible rips/tears/evidence of wet ductwork before we begin and we recommend you allow us to quote/replace a suspected stretch, but should an area in your flexible ductwork be in such shape that it DOES tear during our services and we did not suspect it would, we will repair at no extra charge by splicing with NEW flexible duct and metal reinforced/foil tape (NOT duct tape!) before we bill for our services! (WE ARE A TDLR LICENSED AC COMPANY!) We use very soft-bristled brushes – for cleaning AND vacuuming – so that it would be rare for this to occur in a well-maintained/up to date system.

WHAT SHOULD I DO AFTERWARD TO MAINTAIN?

· Consider scheduling a follow-up disinfectant appointment for us to return in 6 months or 1 year

· Consider subscribing to our monthly filter change service

· Consider an air conditioning service and maintenance contract (many tiers to choose from, as well as customizable!)

DO WE INSTALL AND SERVICE DUCTLESS, MINI-SPLIT SYSTEMS? 

Yes, and yes!

HOW OFTEN SHOULD I HAVE MY SYSTEM SERVICED/ CONDUCT PREVENTIVE MAINTENANCE?

We recommend rinsing filter monthly, with quarterly service checkups. Service check-ups are by no means required, but coil build-up and/or low refrigerant level can quickly alter the performance and lifespan of your system. A malfunctioning system in extreme temperatures is not only uncomfortable, but is also unsafe for YOU to live in, and for OUR CREW to perform work in mid-summer or mid-winter when it could have been negated by regular maintenance!

WHEN ARE YOU AVAILABLE FOR SERVICE?. 

Our regular scheduling hours are 8 am to 4:30 pm Monday through Friday, with the exceptions of Holidays and days on which we’re either attending training or fully booked, and scheduling can be conducted by calling or texting 512-556-6818. We do offer limited weekend services on most Fridays 5 pm to 7 pm and Saturdays and Sundays 10 am to 7 pm and technician can be reached during those hours at 512-734-5499. Most days (with the exception of peak of summer and days which “all hands on deck” are installing a changeout due to emergency) we can arrive same day or next morning until we have been completely booked. It happens! We recommend ALWAYS having a back-up plan to stay cool in the summer and warm in the winter.

WHY IS MY AC LEAKING WATER?

The primary means of function of an air conditioning system is to remove sticky water from the air and put it into a drain. When sized correctly, the cooling effect is secondary or incidental (what a pleasant “side effect”!). Often, the drain can become obstructed from dirt, lint, hair (or other), especially if the filtration system is in need of maintenance. 

1. Check your filter first; rinse/wipe and replace. 

2. You may have a clog – not only condensate, but the sludge byproduct may stop up your drain. You can “shop vac” from the outdoor drain end, or you can call us and we’ll come out for that (service call fee incurred). 

3. Has your system or drainage line shifted? Is your home design such that it allowed a tilt, or other? Some of these contributing factors CAN be prevented!

4. Do you have a condensate pump installed on your system? Often installed when a unit is placed on any other wall besides an outside wall. This is to mechanically help the condensate reach the outside when “just gravity” isn’t available. 

AM I REQUIRED TO USE THE COMPANY I PURCHASED MY SYSTEM FROM FOR CONTINUED SERVICE?

No, you are NOT! You have the right to choose your continued service company, although it is important to note that some companies offer limited guarantees of installation that are separate from manufacturer’s warranty. Some companies will not honor such guarantee if any other company has serviced your system during that time period. (Calling another service company may still prove of greater value to you if you are not in our service area and their pricing is lower due to closer proximity, etc., so we DO understand/support if you wish to use another service company for your continued service after installation. 

“NOT KEEPING UP” – WHAT CAN I DO?

The new unit we installed was sized/designed based on the information we were given, and/or what you told us about your previous system. Your first steps, as the Buyer/Owner: 

I turned my system off while I was gone, now it won’t cool back down. ßWe recommend you don’t do that! Let it cycle and circulate while you’re out - this way the moisture is steadily removed and won’t overpower your system when you get back and need to feel comfortable OR let it cool overnight before you make that call! *Tip: press the “powerful” button on your remote (if applicable to your system) for a short extra burst.

Some units allow you to adjust blade “swing”, either on or off, and other units may allow you to adjust where in the swing cycle the blade(s) will stop.

Check your thermostat: has it been programmed to the wrong – or not ideal for you – temperature? You used to like it at 75, now you’re not comfortable unless you bump it down to 74, 73. That’s OK! Different equipment/different operating pressure/sometimes different refrigerant. Like a new car, it’s “just different” from the old one.

Does your remote need batteries changed?  Is your remote close enough to “communicate” with the unit? Press temp up or down to test & listen for the unit to “beep”.

Change out of “Auto” mode for tighter temperature operating tolerances/more accurate temperature. 

Did we install your AC in the winter? Sometimes we need to come back at the beginning of summer and “top off” your refrigerant to fill it completely, if we were unable (due to cool temperature) at the time we installed your AC! No worries, we plan for this (but we hope you will too by scheduling your one complimentary follow-up after your installation, and give us a reasonable notice of time to come by!), also referenced within the “Tips” sheet of your welcome packet! 

Do you have more people in the house/ in and out of the doors in the summer? Bump it down a degree or two. But my dog likes to go in and out so I keep the front door open for him/her. It’s your choice, but do understand we can’t come add any increased function to compensate for that! 

Do you have your ceiling fan on? Please assist your system in Texas heat by turning fans on!

Too loud when it’s on…we’ll ask: what KIND of loud? Rock in the spokes loud? We can come check for something out of normal operating parameters. “Sounds like lots of air blowing”…well, sometimes, it just IS, or you can call us to come check if we can make any adjustments (please remember: traditional AC’s are “put away” in a closet, and although mini-split units encased, they are still not closeted or in an attic so is this is what you have chosen to cool your area with, there may be SOME increase in operating sound detected. *Tip: Try the “Quiet” button (if applicable to your system) on the remote to slow the fan speed (be aware of the effect of less powerful air).

Won’t heat up enough in the winter…do you have a space heater too close to the thermostat? It will “think” it’s warm enough in the house, hence not cycle for long enough. Don’t have a space heater? If you need to add one, JUST for a boost for your comfort level, no judgment here!

Checked all this? Give us a call! We can conduct a full system check and advise if any issues have arisen since our installation. 

IT’S FREEZING OUTSIDE AND A LIGHT IS BLINKING, SHOULD I TURN IT OFF?. 

No, you should NOT turn it off – when the outside unit is frozen, it cycles through DEFROST mode until it can maintain temperature. Please allow it to run through the motions. Please refer to manual for your machine for other lights/codes; call us if an error is indicated! 

HOW LONG SHOULD A NEW SYSTEM LAST?

Though it varies climate-to-climate AND depending on maintenance, national average replacement age has been reported at about 13 - 15 years for single-family residential use (fewer for Heat Pumps; all of their equipment is in use year-round/no matter the function.) Adding to variance are EPA regulations of how long your refrigerant will be approved, efficiency rating of your system, etc. Effective age also varies: medical conditions, uncomfortable areas in your home, and a few other factors cause many homeowners to wish to ADD ductless (mini-split) heating/cooling systems to supplement, and to try to add years to their central AC system.

WHAT IS MERV RATING ON A FILTER, AND DOES IT MATTER?

“Minimum Efficiency Reporting Value” – rates the size of air particles a filter can trap, on a scale of 1 to 20, with the higher value indicating smaller particle size. We generally recommend “5-8” for efficiency and value combo. Remember: the higher the rating, the slower the airflow will become – don’t let a well-intended purchase “choke down” your airflow!

HOW OFTEN SHOULD I HAVE MY SYSTEM SERVICED/ CONDUCT PREVENTIVE MAINTENANCE?

We recommend changing filter monthly, with quarterly service checkups. Service check-ups are by no means required, but coil build-up and/or low refrigerant level can quickly alter the performance and lifespan of your system. A malfunctioning system in extreme temperatures is not only uncomfortable, but is also unsafe for YOU to live in, and for OUR CREW to perform attic work in mid-summer or outdoor condensing unit work in mid-winter when the malfunction could’ve been negated with regular maintenance. (We offer monthly filter change service at rates MUCH lower than a service call; contact us if you’re interested!)

WHEN ARE YOU AVAILABLE FOR SERVICE?. 

Our regular scheduling hours are 8 am to 4:30 pm Monday through Friday, with the exceptions of Holidays and days on which we’re either attending training or fully booked, and scheduling can be conducted by calling or texting 512-556-6818. We do offer limited weekend services on most Fridays 5 pm to 7 pm and Saturdays and Sundays 10 am to 7 pm and technician can be reached during those hours at 512-734-5499. Most days (with the exception of peak of summer and days which “all hands on deck” are installing a changeout due to emergency) we can arrive same day or next morning until we have been completely booked. It happens! We recommend ALWAYS having a back-up plan to stay cool in the summer and warm in the winter.

WHY IS MY AC LEAKING WATER?

The primary means of function of an air conditioning system is to remove sticky water from the air and put it into a drain. When sized correctly, the cooling effect is secondary or incidental (what a pleasant “side effect”!). Often, the drain can become obstructed from dirt, lint, hair (or other), especially if the filtration system is in need of maintenance. 

1. Our company has seen a large increase in quantity of condensate produced in SEER2 equipment (the level of required efficiency that was mandated January 1, 2023) using R410-A refrigerant. HAVING SAID THIS: this means that if your system was changed out from an existing system (and you have an existing drainage system), mechanical help may be needed to support the volume – and its content – that needs to be evacuated. While we do now install a condensate pump on all changeout systems, we do not replace your entire drainage system. This should be done on an as-needed basis. 

2. Have your drain ends become obstructed? They must flow freely, not only to evacuate liquid but also sludge that is formed within the drainage system, it is often not as thin as water! When sludge cannot evacuate, it blocks the rest of the drainage system. It can also harden during the times that you are not running your air conditioning for an extended period of time (day or more) and you do NOT want that to happen! 

3. When refrigerant level is low and/or airflow is restricted by the coil, components can freeze. When this happens, water freezes and thaws in a repetitive cycle, OR freezes enough to block the drainage system. Now conditions are ripe for overflow, mildew, or electrical damage. 

4. Has your system or pan shifted? Is your home design such that it allowed a tilt, or other? Some of these contributing factors CAN be prevented!

5. (An additional tip: keep a shop vac handy for nights/weekends to tide you over until a service company can arrive!)

AM I REQUIRED TO USE THE COMPANY I PURCHASED MY SYSTEM FROM FOR CONTINUED SERVICE?. 

No, you are NOT! You have the right to choose your continued service company, although it is important to note that some companies offer limited guarantees of installation that are separate from manufacturer’s warranty. Some companies will not honor such guarantee if any other company has serviced your system during that time period. (Calling another service company may still prove of greater value to you if you are not in our service area and their pricing is lower due to closer proximity, etc., so we DO understand/support if you wish to use another service company for your continued service after installation.) 

REGARDING HEAT PUMP SYSTEMS, SPECIFICALLY: 

IF you requested a heat pump, IT WILL OPERATE DIFFERENTLY AT OR BELOW FREEZING!  If your thermostat has an “Emergency Heat” or “Auxiliary Heat” setting, and it requires you to manually change over to either of these modes, you must do so in order to generate heat. You must be prepared to HEAR a different operational sound, as well. This is all standard operating for HEAT PUMP systems. 

WHAT IS THE DIFFERENCE BETWEEN R-22 AND R-410A? 

R-22 refrigerant known as “freon” by its trade name and is an older type, while R-410A is used on newer/current home air conditioners. In January 2022 R-22 was mandated to be phased out and no longer allowed to be MANUFACTURED. Will the same happen with R-410A? YES. How will affect everyone? We’ll stay informed to figure that out! Options: a new refrigerant compatible with R-410A equipment could be released for use. 

“NOT KEEPING UP” – WHAT CAN I DO?

The new AC system we installed was sized/designed based on the information we were given, (and/or what you told us about your previous system if this was changed out from a previous system). Your first steps, as the Buyer/Owner: 

· I turned my system off while I was gone, now it won’t cool back down/heat back up. ßWe recommend you don’t do that! Let it cycle and circulate while you’re out - this way the moisture is steadily removed and won’t overpower your system when you get back and need to feel comfortable OR let it run at least one overnight session before you make that call!

· Check your thermostat: has it been programmed to the wrong – or not ideal for you – temperature? You used to like it at 75, now you’re not comfortable unless you bump it down to 74, 73. That’s OK! Different equipment/different operating pressure/sometimes different refrigerant. Like a new car, it’s “just different” from the old one.

· Has your thermostat inadvertently been set to ECO mode? It happens, very frequently! Take it back out of Eco mode if necessary, and don’t forget to reference the equipment tech support number you wrote down if you followed our “Tips” sheet within your welcome packet!

· Did we install your AC in the winter? Sometimes we need to come back at the beginning of summer and “top off” your refrigerant to fill it completely, if we were unable (due to cool temperature) at the time we installed your AC! No worries, we plan for this (but we hope you will too by scheduling your one complimentary follow-up after your installation and give us a reasonable notice of time to come by!), also referenced within the “Tips” sheet of your welcome packet! 

· Do you have more people in the house/ in and out of the doors in the summer or mid-winter? Bump down or up a degree or two. But my kid/dog/self likes to go in and out so I keep the front door open for him/her OR I like to leave a few windows open. It’s your choice but please understand we would only be able to ADD features afterward; possibly adding a mini-split system for that area but you are still FIGHTING the outside temperature and it is NOT ideal operating environment.

· Do you have your ceiling fan on? Please assist your system in Texas heat by turning fans on!

· Did you put a plant/piano top/pile of newspapers, large lampshade – in front of your smart thermostat? It may need to “see” you every so often to detect motion, to “know” that you’re home and it needs to turn the system on! Do you use a space heater near your return air or your thermostat? If yes, your system may “think” it’s warm enough to turn off, when that heated air is detected.

· Is your return air grate obstructed? Keep it clear! 

· Are all your registers wide open? 

· When is the last time you changed your filter? Do it monthly OR MORE if you have an indoor pet or are subject to “dirt road” collection. (Don’t run more than one filter per area; i.e., don’t “double up” for more allergen trapping purposes – we have accessories we can add INSTEAD of that!) 

· Just not putting out much air…give us a call and we’ll check to see if your fan speed is adjustable.

Too loud when it’s on…we’ll ask: what KIND of loud? Rock in the spokes loud? We can come check for something out of normal operating parameters. “Sounds like lots of air blowing”…well, sometimes, it just IS, or you can call us to come check if we can turn your fan speed DOWN (common sense will tell you the other effects of doing so…but it’s a personal preference so we’ll try to do what we can to make you comfortable!)

Won’t heat up enough in the winter…do you have a space heater too close to the thermostat? It will “think” it’s warm enough in the house, hence not cycle for long enough. 

Checked all this? Give us a call! We can conduct a full system check and advise if any issues have arisen since our installation. Occasionally, the mastic we used to attach components will expand and contract – depending on the season we installed your system in, and we can come back and inspect to see if an additional coat is needed. OR we can check integrity of all duct/vent/register connections. We will perform a checklist and discuss our findings with the owner.